Privacy Policy

This Privacy Policy describes how Froakatile ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website at https://froakatile.com, use our services, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. We value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, billing address, shipping address, and payment information when you make a purchase or contact us.
• Account Information: If you create an account, we collect login credentials and preferences.
• Order Information: When you place an order, we collect details about the products purchased, transaction history, and payment details.
• Communication Information: When you communicate with us via email, contact forms, or other channels, we collect the content of those communications.
• Technical Information: We may automatically collect information about your device, including IP address, browser type, operating system, and other diagnostic data.
• Usage Information: We collect information about how you interact with our website, including pages visited, time spent on the site, and links clicked.

How We Collect Information

We collect information through several methods:

• Direct Interactions: When you provide information by filling out forms, creating an account, making purchases, or contacting us.
• Automated Technologies: We use cookies, web beacons, and similar technologies to collect information automatically when you visit our website.
• Third-Party Sources: We may receive information about you from business partners, marketing agencies, and other third parties.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small text files placed on your device that can be used to identify you and enhance your experience. You can control cookies through your browser settings and other tools, though disabling cookies may limit your ability to use certain features of our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website, allowing you to navigate and use key features.
• Functional Cookies: Help us recognize you when you return to our website and remember your preferences.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and analyze website usage to improve its functionality.
• Targeting/Marketing Cookies: Used to deliver advertisements more relevant to you and your interests.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders, including shipping products and sending order confirmations
• Managing your account and providing customer support
• Personalizing your experience and delivering relevant content and product recommendations
• Sending you important information regarding our services, changes to our terms, and policy updates
• Marketing our products and services, including sending promotional emails (with your consent where required by law)
• Analyzing and improving our website, products, services, and marketing efforts
• Detecting, preventing, and addressing technical issues, fraud, or other illegal activities
• Complying with legal obligations and enforcing our terms and policies

Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, email delivery, and customer service.
• Business Partners: Trusted companies we work with to offer joint promotions or complementary products and services.
• Legal Requirements: When required by law, subpoena, or legal process, or to establish or exercise our legal rights or defend against legal claims.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case personal information held by us would be among the assets transferred.
• With Your Consent: We may share information for any other purpose disclosed to you with your consent.

We do not sell your personal information to third parties for monetary compensation.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have various rights regarding your personal information, which may include:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us directly using the information in the "Contact Us" section
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, or our ongoing business relations.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

International Data Transfers

We may transfer your personal information to countries outside of Ghana, including the United Kingdom, where we maintain offices. Whenever we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Last Updated: April 28, 2024